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1. How does a complaint get processed?

• After receiving a report of a possible code violation, a case is created and an inspection is scheduled with the area Code Enforcement Officer.
• Within two business days, the assigned Code Enforcement Officer inspects or investigates the complaint to see if an ordinance or regulation is being violated. Immediate health and safety violations are handled immediately. If the violation or complaint involves another city department, it is referred to them for investigation. If no violation is found, the case is closed.
• If a violation is confirmed, a Notice of Violation is posted, served or mailed to the responsible person(s) giving a specific time frame for compliance. Health and Safety violations must be corrected immediately.

After the time frame for compliance has expired, a re-inspection is conducted. If the violation(s) are/is corrected, the case is closed and no further action is necessary. If the violation(s) are/is not corrected, further enforcement action is taken which may include the issuance of a written citation. Administrative Citation fines can range from $100 to $500 per violation. Continued violations can result in multiple citations. Property maintenance violations may also be subject to Nuisance Abatement action by the city resulting in the city removing the violation and placing a lien against the property for all incurred costs.

2. How do I notify the City of possible code violations?

There are four ways of filing a complaint.

1. Complete the online Complaint Form
2. Call the Code Enforcement Division directly at 951-674-3124, ext. 227 and give us the information or leave a message so we can call you back
3. Send a letter to our office explaining the problem; or
4. Visit us in person and talk to our Code Enforcement staff

When making a complaint, please be prepared to give the address of the subject location. This information is important for processing your complaint without delay. It also allows us to search for current enforcement action, violation history, and property ownership prior to investigation. If you request contact after an investigation, please provide your name and contact phone number. Your personal information is kept strictly confidential.

3. What service does Code Enforcement offer?

Code Enforcement is responsible for enforcing City Municipal Codes and certain State codes which address public health and safety, property maintenance regulations dealing with rubbish, debris, overgrown yards/vegetation, lack of landscaping, unsecured vacant buildings, dilapidated fences, and walls, inoperable abandoned vehicles on private property, and other public nuisance conditions; zoning regulations that include illegal uses, home-based businesses, business license regulations, sign regulations, on-site parking and landscape design standards and parking enforcement. Enforcement actions are taken proactively and in response to citizen complaints and requests for action by other City departments and outside public agencies.